Returns & Refunds

Returns & Exchange Policy

If you change your mind or the shoes are the wrong style, size or colour, you may return your purchase within 14 days for a refund or exchange.

For on-line purchases, our complimentary domestic express shipping is applicable for the first order ONLY. Customers are responsible for all subsequent exchange and return postage fees.

All returned item(s) must be new, unused, unworn, unmarked in their original packaging, and in a salable condition. Once the goods are returned to us with the receipt, tax invoice or other satisfactory evidence as proof of purchase, and we are satisfied that the goods are in their original condition, have not been damaged in any way, the refunds or exchanges can take up to 5 business days to be approved.

Please try on shoes on carpeted area ONLY. If shoes are returned with signs of wear, marks, damaged as a result of wear and tear, we will not be able to process the return / exchange.

To arrange a return, simply contact us via info@bridalshoes.com.au to let us know the reason to start your return process.  Once we've received and processed your returned item(s) with proof of purchase, we will notify you of the refund or exchange status via email. Please note that Panache Bridal Shoes is not responsible for any item(s) lost in the mail.


*Items offered at 30% or more discount are final sale. Unless specifically stated, we do not accept returns and exchanges on sale items.

*All shoes are carefully checked before we dispatch to you to ensure that they are perfect. Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

*No returns on accessories (shoe clips, heel stoppers, foot petals etc.)

*Any store credit note or store gift card issued by Panache Bridal Shoes is not redeemable for cash and cannot be used for the payment for a new store gift card. Please use your store credit or gift card by expire date.

By making a purchase, you agree to abide to our returns & exchange policies.  These policies are subject to change without notice.

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Sizes 35 TO 43